Doctor's Ambulance is pleased to announce our Subscription Program to the residents of Laguna Woods. After reading the information below please feel free to contact us to sign up for the program by calling: 949-951-1708.

FREQUENTLY ASKED QUESTIONS (FAQ) | TERMS OF SERVICE | DOWNLOAD FORM

FREQUENTLY ASKED QUESTIONS: SUBSCRIPTION PLAN

Scenarios - ie: This happened to me last year, will it be covered?

Q. If I call 9-1-1 and I want to go to another hospital besides Saddleback will it be covered?

A. Yes – this service covers all out of pocket expenses. The additional mileage you would normally be billed by your insurance is an additional charge to you the consumer.

Q. If I need an ambulance in an area other than Laguna Woods, Irvine, Laguna Hills, etc. Will it be covered?

A. Only if the Service is provided by Doctor's Ambulance Service. Doctor's Ambulance Service currently has 9-1-1 contracts with the following cities, Aliso Viejo, Dana Point, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Irvine, Rancho Santa Margarita, San Juan Capistrano and Tustin

Q. If I have a secondary insurance do I need the plan? If so, why?

A. Check with your insurance company, you may still have co-pays and deductibles, or if your insurance denies the payment. If so this service would be a benefit to you. If you have no co-pays or deductibles then you would probably not need the service.

Q. If I fall do I need to call 9-1-1 and will it be covered under the plan or is it still free?

A. Yes. All services must be through 9-1-1 emergency calls.

Q. Will I receive a renewal notice?

A. Yes. 30 days prior to your renewal we will send a renewal notice to you.

Q. Is this a monthly or yearly fee?

A. This is an Annual fee of $50.

Q. What if I have no insurance?

A.Then this program is exactly what you need. It will cover the costs of the 9-1-1 ambulance bill.

Q. Who came up with the idea for this plan?

A. This program was a result of the recent ambulance selection criteria for the city of Laguna Woods. The idea is actually one that came from someplace other than Doctor's Ambulance Service, we have just adopted the concept.

Q. Is this plan the result of the city becoming Laguna Woods?

A. Indirectly-yes. The city council was divided on this program, but the council felt since the plan is optional, each resident could decide if it was something that they would benefit from.

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TERMS OF SERVICE

• The Doctor's Ambulance Service subscription program is voluntary.
• Doctor's Ambulance Service will charge an annual fee of $50 per household
• The Doctor's Ambulance Service subscription program is only for the services of Doctor's Ambulance Service and Orange County Fire Authority related 9-1-1 services.
• The annual fee will cover the cost(s) of all out of pocket expenses for all subscribing households, related to 9-1-1 Ambulance Transportation and Paramedic Intercept Services
• The annual fee will cover costs if 9-1-1 Ambulance and Paramedic service are used more than once per year.
• Doctor's Ambulance Service will make an attempt to collect from all potential payers, except the resident, family or estate.
• Residents who are enrolled in the subscription program will not be sent to collections.
• Residents who are not subscribers may enroll at any time during the year.
• Non-subscribing residents, who receive 9-1-1 Ambulance and Paramedic Intercept Services, will have to pay for out of pocket expenses related to services.
• Subscripting members will have to pay for services prior to the enrollment date of the program.
• Doctor's Ambulance Service will allow a five day grace window for enrollment date.
• If a household moves within city limits the Doctor's Ambulance Service subscription program will move with them, upon the household notifying Doctor's Ambulance Service.
• If a household moves outside of city limits, and is not a resident for the full 12 months of the subscription, no refund, pro-ration or adjustments will be made.
• The Doctor's Ambulance Service subscription program will not cover Basic Life Support Transportation, Wheelchair or Critical Care Transportation.
• The Doctor's Ambulance Service subscription program will not cover private calls to Doctor's Ambulance Service, i.e., transportation to dialysis, doctor’s appointments, x-rays, or home from the hospital or nursing home.
• Doctor's Ambulance Service will notify each household in January of each year.
• Doctor's Ambulance Service will have a link on their web site with program information and an on-line enrollment and payment form.
• Each unit in Independent Living Communities and Senior Housing, or Skilled Nursing Facilities, i.e., the Towers will be billed per unit or apartment.
• Doctor's Ambulance Service will maintain in their data base information such as emergency contact and Do Not Resuscitate (DNR) orders for all household members who wish to provide such information.
• Doctor's Ambulance Service subscription program is not available to businesses.
• Doctor's Ambulance Service will do an annual mailing to each household in January of each year.
• Each month Doctor's Ambulance Service will then only send notices out to new residents.
• Doctor's Ambulance Service will do media and newspaper ads to inform the public of the services
• Doctor's Ambulance Service will annually review the fee schedule to see if all costs are being maintained, and that if necessary a minimal raise of no more than 10% annually will be determined. But no more than 25% for the period of the 5 year contract with the city.

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